Develop a Bias for Action
“We have come to believe that the key success factor in business is simply getting one’s arms around almost any practical problem and knocking it off – now.” That’s great insight from one of the best-selling business books of all time, “In Search of Excellence,” by...
Chatbots Can Improve Your Customers’ Experience
Positive customer experience is critical to the long-term profitability of your enterprise. Make them unhappy, and customers leave. See that bag of money flying away? As artificial intelligence becomes better at solving completing everyday tasks, and its adoption...
Why You Need a Mission Statement – Part 2
Does your company have a mission statement? Is it a central part of the life of your business, embraced at all levels? Is it purposeful and useful in the “real life” of your company? Does it motivate employees to perform and customers to buy? If you answered “no”...